Office Manager - State Farm Agent Team Member
Full Time in Remote Flexible - US
ROLE DESCRIPTION:As an Office Manager with the Scott Schoener Insurance Agency, you'll equip our agency to continually achieve its goals. You'll empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By working alongside the agent and other team members, you'll create smooth operations to actualize the opportunities offered to people by insurance products and financial services. At least five years of marketing and sales experience is required along with a proven track record in the insurance industry. Customer service is paramount with the office manager needing to lead by example. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS: Excellent communication skills - written, verbal, and listening Highly organized and detail-oriented At least five years of marketing experience required At least five years of managing customer service required At least five years of sales experience required Bilingual in Spanish (must be able to read, write and speak) Proactive in problem-solving Able to work in and manage a team environment Experience in Windows computer applications Able to coordinate and collaborate with others to achieve agency goals Able to succeed in a fast-paced environment Currently possess a Property and Casualty License Currently possess a Life and Health License At least an undergraduate degree (4 year) from an accredited university BENEFITS: Paid time off (holidays and personal/sick days) Salary plus commission/bonus Health benefits (medical, dental and vision) Retirement benefits (SIMPLE IRA) Growth potential/opportunities for advancement within my agency Flexible work from home options available. Compensation: $50,000.00 - $75,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mckinney, TX and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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